Privacy Policy & Terms of Service

The Oakham Handyman Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use our website or contact us about a job, why we collect it, how we use it, and the rights you have over it. It applies to visitors of theoakhamhandyman.co.uk and to anyone who contacts us by phone, email or in person about a quote or job.

01Who we are

02What we collect

When you request a quote or get in touch, we typically collect:

• Contact details — name, phone number, email address.
• Job details — the type of work, a description of what you'd like done, and your property address and postcode, so we can quote accurately and travel to the right place.
• Communication preferences — whether you've agreed to receive marketing or non-marketing text messages and emails from us.
• Correspondence — records of calls, emails, texts and messages between us, including quotes and invoices.
• Technical data — standard website analytics such as pages visited and device/browser type, and, where enabled, advertising identifiers from tools like Meta (Facebook) Pixel used to measure the effectiveness of our ads. See Cookies & tracking below.

We don't collect payment card details directly — any online or card payments are handled by a third-party payment provider under their own security standards.

03How we use it

We use your information to:

• Respond to enquiries and prepare quotes;
• Arrange, carry out and invoice for work you've asked us to do;
• Send job-related updates (for example, confirming a visit time) by phone, text or email;
• Send marketing updates or offers, but only where you've opted in — you can opt out at any time (see Your rights below);
• Keep basic financial and job records as required by UK tax law;
• Understand how our website and ads are performing, in aggregate and anonymised where possible.

04Our legal basis for using it

Under UK GDPR, we rely on:

• Contract — to quote for and carry out work you've asked us to do;
• Legitimate interests — to run and improve our business, keep basic records, and use non-marketing service messages (for example appointment reminders);
• Consent — for marketing text messages, marketing emails, and non-essential cookies/tracking, which you can withdraw at any time;
• Legal obligation — for tax and accounting records.

05Text messages & email marketing

If you've ticked a consent box on our enquiry form, we may send you non-marketing texts (for example, about an offer or booking) and/or marketing texts and emails about our services. Message frequency varies and standard message/data rates may apply. You can opt out of marketing texts at any time by replying STOP, and of marketing emails using the unsubscribe link in any email — or by simply telling us. Opting out of marketing won't affect job-related messages about work you've booked.

06Who we share it with

We don't sell your personal data. We share it only where necessary with:

• GoHighLevel — the customer relationship management (CRM) platform we use to store enquiries, quotes and communications;
• Meta (Facebook/Instagram) and Google — where you've consented to tracking, to measure and improve our advertising;
• Subcontractors or suppliers — only where needed to deliver a specific job, and only with the details required for that purpose;
• Professional advisers or authorities — such as our accountant, or where we're required to by law.

Any third party handling your data on our behalf is required to keep it secure and use it only for the purpose we've asked.

07Cookies & tracking

Our website may use cookies and similar technologies (such as the Meta Pixel) to remember basic preferences, understand how the site is used, and measure the performance of our advertising. Where these aren't strictly necessary for the site to function, we'll only use them with your consent, and you can manage or withdraw that consent through your browser settings at any time.

08How long we keep it

We keep enquiry and job data for as long as needed to complete the work and deal with any follow-up (such as a guarantee claim), and financial records for at least six years to meet HMRC requirements. If your enquiry doesn't turn into a job, we'll keep your details for a reasonable period in case you get back in touch, and delete them sooner on request.

09Keeping your data safe

We take reasonable technical and organisational steps to protect your personal data against loss, misuse or unauthorised access — including using reputable, secure third-party platforms to store and process it rather than unsecured spreadsheets or paper files.

10Your rights

Under UK GDPR, you have the right to:

• Ask what personal data we hold about you and get a copy of it (access);
• Ask us to correct inaccurate or incomplete data (rectification);
• Ask us to delete your data, where we don't have a legal reason to keep it (erasure);
• Ask us to restrict or stop processing your data in certain circumstances;
• Object to processing based on legitimate interests or for marketing;
• Ask for your data in a portable format, where technically feasible;
• Withdraw consent at any time, where we're relying on consent.

To exercise any of these rights, contact us using the details above. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

11Children

Our services and website are aimed at adults arranging trade work on a property. We don't knowingly collect personal data from children.

12Changes to this policy

We may update this policy from time to time, for example as our services or the law change. The "last updated" date at the top of this page shows when it was last revised. We'd encourage you to check back occasionally.

These terms apply to any quote, estimate or job carried out by The Oakham Handyman Limited, and to your use of theoakhamhandyman.co.uk. By asking us for a quote, accepting a quote, or booking work with us, you agree to these terms. If anything here doesn't match what we've agreed with you directly in writing (for example, in a written quote), the specific agreement takes priority.

01About us

02Our legal status

The Oakham Handyman Limited is a private limited company registered in England and Wales (Company No. 17247875). Any quote, estimate or contract you agree with us is entered into with the Company as a separate legal entity — not personally with any individual director, employee or shareholder. The Company is the contracting party responsible for the work, and trades with the benefit of the limited liability that comes with incorporation, as set out in Insurance & liability below.

03Quotes & estimates

Quotes are given free of charge and without obligation, based on the information and access you provide us with. Where work can't be fully assessed until we're on site (for example, hidden damage behind a wall or under flooring), the original quote may need to be revised — we'll always discuss and agree any change in price with you before carrying out extra work. Quotes are normally valid for 30 days unless stated otherwise.

04Booking & access

Once you've accepted a quote, we'll agree a date and time for the work. Please make sure we have reasonable access to the property, parking where needed, and a working water and electricity supply unless agreed otherwise. If we can't gain access at the agreed time through no fault of our own, we reserve the right to charge a reasonable call-out fee.

05Cancellations & rescheduling

We understand plans change — please give us as much notice as possible if you need to cancel or move a booking. We ask for at least 48 hours' notice where possible; late cancellations may incur a reasonable charge to cover time we've reserved for your job, which we'll always make clear in advance.

06Pricing & payment

Prices are quoted in GBP and include VAT only if and where we are VAT registered and state otherwise on the quote. For larger jobs we may ask for a deposit to cover materials, with the balance due on completion unless we've agreed a different payment schedule in writing. We accept the payment methods stated on your invoice. Late payment may incur reasonable interest or costs as permitted by law.

07Materials

Unless agreed otherwise, we'll source and supply materials as part of the job and this will be reflected in your quote. If you'd prefer to supply your own materials, please let us know before work starts — we can't guarantee the same workmanship warranty on materials we haven't sourced ourselves.

08Workmanship & guarantee

We stand behind our work. Unless otherwise stated on your invoice, our labour is guaranteed for 12 months from completion against faults arising from poor workmanship. This doesn't cover normal wear and tear, damage caused by others, misuse, or issues with pre-existing structures, materials or installations that were outside the scope of the agreed job.

09Insurance & liability

We carry public liability insurance for the work we carry out. We'll take reasonable care to protect your property while working, but we can't accept liability for pre-existing faults, hidden defects uncovered during work, or issues arising from information you gave us that turns out to be inaccurate.

To the fullest extent permitted by law, our total liability to you for any single claim arising from a job — whether in contract, negligence or otherwise — is limited to the price you paid us for that job, and we won't be liable for any indirect or consequential loss (such as loss of income or the cost of alternative accommodation).

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot be limited or excluded under UK law, including your statutory rights under the Consumer Rights Act 2015.

10Complaints

If you're not happy with any aspect of our work, please contact us as soon as possible so we can put it right — most issues are best resolved quickly, directly, and on-site. Contact Chris using the details above.

11Circumstances beyond our control

We won't be responsible for delays or failure to carry out work caused by circumstances beyond our reasonable control, including severe weather, supplier shortages, illness, or other events outside our control. We'll let you know as soon as possible and agree a revised plan.

12Using our website

Content on theoakhamhandyman.co.uk (including text, images and our logo) belongs to The Oakham Handyman Limited or is used with permission, and shouldn't be copied or reused without asking us first. We try to keep information on the site accurate and up to date, but we can't guarantee it's error-free, and prices or availability shown on the site are always subject to confirmation. Links to other websites are provided for convenience — we aren't responsible for their content.

13Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.